Proudly Serving Singapore
Our team includes well-trained professional technicians, each fully licensed and certified to ensure the highest quality of recovery and assistance. Our fleet consists of flatbed trucks and tow dollies that are well maintained so as to ensure your peace of mind. Also, we continually invest in the latest machinery, tools, and training to keep our capabilities up to date in order to serve you better.
Our drivers and technicians will provide you with the most professional service at affordable rates. We are on standby 24 hours a day, 7 days a week. That means we are available day and night to serve your towing needs. Our technicians are available around the clock for providing accident recovery services and roadside assistance on main Singapore island.
What to do in an Accident?
An accident is not a situation that you want to get into but you should be prepared for it all the same. If and when it happens, you want to be able to keep your calm to ensure that you are taking the right actions.
Getting the right information and acting calmly can prevent things from becoming worse in an emergency.
What You Need to do On-Site
When an accident occurs, as the driver, there are 4 steps that you have to the take responsibility to:
- Stay calm and check for injuries on yourself or your passengers. Safely exit your vehicle and take pictures.
- Photographs of the accident scene should include all the vehicles involved, show the extent of any injuries and damages, and the position as well as surrounding of all vehicles.
- If the accident does NOT involve any:
- Injuries that require immediate medical attention or ambulance
- Hit-and-run cases
- Pedestrians or cyclists
- Foreign vehicles (from Malaysia, Thailand, …)
- Damages to government property such as (but not limited to) lamp posts, traffic lights, and or traffic barriers.
4. Without endangering yourself or others, you may move the vehicles involved to the roadside or any other place where it does not obstruct traffic.
If any of the above (in step 3) are involved, a police report must be made.
- Exchange particulars of all drivers, passengers, and vehicles (motor-cycle, car, lorry, bus, etc),) involved. At the minimum you need to know their:
- NRIC or FIN
- Vehicle registration number
- Contact number
- Insurance provider
You may also want to discuss with the other parties if you will be filing claims with insurance coverage or if both parties agree to a private settlement (in order to retain the insurer’s NCD or No–Claim Discount).
Note that whether you have come to a mutual agreement on settling damages or not, as required by the insurers and authority, an accident report must be lodged within 24 hours or the next working day. Remember to submit a copy of your driving license and identity card to reporting centre. A usual reporting also includes details such as date and time, weather and road conditions, a plan view describing the incident that happened along which expressway, road or junction, schematic diagram and description of the damages on the vehicle, video record of the security camera for the relevant period, photos of the damages and scene of the accident.
After all the above has been done, you may safely exit the accident site or call for a tow truck to recover your broken-down vehicle and send to the authorised workshop (as stated in the car insurance policy) for any repair that may includes parts replacement, body painting, and overall vehicle tuning.
What Kind of Tow Truck do I Need?
There are several kinds of tow trucks but depending on your location, make, and model not all tow trucks may be suitable for your needs.
Flatbed Tow Truck
When a flatbed tow truck is used, the entire car is loaded on top of the “bed” of the tow truck. This is the safest method of towing a vehicle as it does not involve the car’s tyres and suspension being on the ground. This is also the ideal towing method for sports, luxury, and classic cars. To avoid any transportation damages, all four wheel drive cars and all wheel drive (AWD) cars must be towed on a flatbed as well as cars with low profile bumpers.
The downside to flatbed towing is that this method requires a lot of space in order to load the vehicle onto the tow truck. The vehicle must also be in neutral gear in order for it to be loaded onto the flat bed. Lastly, it may not be possible to load the vehicle in some locations such as tight parking spaces and multi-story or underground carparks (where height clearance is limited). The next best alternative is to apply wheel life towing methodology.
Wheel Lift Towing (with Tow Dolly)
Wheel lift towing uses a metal towing rack that fits under the wheels of your car. Depending on your drivetrain layout, this might either be placed under the front or rear wheels of your car. You want the wheels that are connected to the engine and gearbox off the ground. Failing to do so will result in damage to the transmission, especially if your car has an automatic gearbox!
This method is ideal for towing vehicles in small parking spaces as well as underground and multistory carparks.
Similar to flatbed towing, the car will need to be in neutral (free) gear and handbrake down in order to be towed. Wheel lift towing can also be done with tow dollies. This will put all 4 wheels off the ground which will secure the wheels of the car being towed.
Whether is it a breakdown or accident recovery, our professional team is ready to assist you with towing and recovery of your vehicle safely. We can transport your car to your workshop of choice. Just give us a call using your mobile phone and we will be there swiftly.